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Question 20: CIA II Practice Exam

Question 20:

  1. After preliminary discussion, internal auditing and the engagement client decide that one audit objective should be to map the customer service process used in the organization’s various customer service centers, identify variances in implementation of the process by center, and suggest ways in which the process might be improved. The most useful tool to gather information that will support this objective is

 

 

 

 

 

 

 

 

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